Services and Policies

General Policies

We are serious about the care of your pets and all staff members are experienced and trained in caring for your animal in the same way that we care for our own.

An appointment is necessary for our services, because we want to allocate enough time to pay particular and special attention to each pet we groom. Please keep your appointments, if at all possible, and let us know as soon as possible if you need to make a change.

We require that all dogs have all vaccinations current and on file with us. We do not allow any dogs in the spa, for any service, without vaccination records on file.    This is a firm policy for the protection of all our dogs so please understand that we will not be able to serve your needs with this documentation.

Standard Services Included In Our Regular Grooming Prices:

As you visit us for the first time and begin to experience the Royal Heirs difference, you might expect our products and services to be priced higher than other groomer’s charge.  In many cases, our services are either comparable or less than our competitors—we do our best to keep our costs reasonably priced so our clients can come to us often and take the very best care of their pets.

*Please note that many of our “standard” grooming services are charged as additional items at nearly all grooming salons.  For example, no other grooming shops include oral and dental cleaning as a standard part of their grooming service.  As well, nearly all groomers charge an additional $12-16 to Dremel a dog’s nails after clipping them.  This leaves the dog’s nails sharp to the touch and uncomfortable to the dog, the owner, and dangerous to your floors and furniture.  Dremeling is a standard inclusion in our grooming services.

  • Blueberry Facial
  • Full body massage to decrease shedding and increase relaxation
  • Warm double bath and conditioner
  • No recycled water—only clean, fresh water is used to bathe or rinse your pet
  • Personalized blow-out drying and brush outs
  • Ear Cleaning
  • Nail clipping/filing (Nail Dremeling INCLUDED)
  • Sanitary clip
  • Coat clipping and styling
  • Trim hair around feet and pads
  • De-matting (within limits), or cut-down to remove mats
  • Oral, Tooth, and Gum Care

In addition, ask us about our Preferred Pet Program—which provides you with discounted prices for regular clients who book consistently and ahead of time—allowing us to plan our schedules.  In addition, see our page on our Referral Program—which rewards you with big discounts for sending your family and friends to us!

We want your pets to enjoy their experience and make new friends. When they are finished with their spa treatment, if it is okay with Mom and Dad, we will let them socialize and stretch their legs in the play area in our main lobby, so that they do not have to spend the rest of their visit in a crate.

We never use or administer medication and tranquilizers and we rarely use muzzles.  If a dog needs to be muzzled for an activity, such as nail trimming, we will do so, but never for more than about five minutes.  If we cannot accomplish the task within ten minutes (two separate muzzles), or your pet needs to be sedated for this, your veterinarian is the place to go for this procedure.

SPECIAL / ADDITIONAL SERVICES

  • Nail Polish
  • Hair Color
  • Excessive Dematting (above ¼ hour)
  • Flea Treatment
  • Defurminator  and Deshedding Treatments

Grooming and Bathing Costs: The cost for our full-service pet grooming varies depending on the breed and condition of the coat and skin. Basically, the price depends upon the time it will take to groom your dog.

Arrival and Departure Times: When you and your dog arrive for your appointment, we will discuss with you any special considerations for this grooming and we should be able to provide you with a time-frame for pick-up as well.

Once your pet is complete, we will contact you by TEXT or telephone.

Prices & Policies

As you visit us for the first time and begin to experience the Royal Heirs difference, you might expect our products and services to be priced higher than the local average groomer’s fees. In many cases, our services are either comparable or less than other groomers charge. We have built our business using the Madson Management System for Pet Groomers—allowing us to provide higher quality at local, standard prices.

We encourage you to bring your dog in and we will provide you, at no charge, with a complimentary personal evaluation and discuss your dog’s hair and skin care needs, the price to groom your dog, and the many services you can choose from. In addition, ask us about our Preferred Pet Program—which provides you with additional services at discounted prices, discounts on your grooming, and ways to earn free grooming through our Friends and Referral Program.