Services and Policies
We are serious about the care of your pets and all staff members are experienced and trained in caring for your animal in the same way that we care for our own. An appointment is necessary for our services, because we want to allocate enough time to pay particular and special attention to each pet we groom. A 24 hour cancellation policy allows us to keep our prices as low as possible, so please be certain to note your appointments and stay in touch. We will contact you one to three days prior to your appointment to assist you with this. We groom all breeds and sizes of dogs and schedule your pet’s appointment accordingly since some dogs take much more time to groom than others.
When we are purchasing a product or a service, we just want to know the bottom line. We have set up our pricing and services in a similar way. The following services are “standard” and included in the price we quote to you for Full-Service Dog Grooming.
- Warm double bath and conditioner
- Blueberry Facial
- No recycled water—only clean, fresh water is used to bathe or rinse your pet
- Personalized blow-out drying and brush outs
- Ear Cleaning
- Nail clipping/filing
- Nail polish (upon request)
- Sanitary clip
- Coat clipping and styling
- Trim hair around feet and pads
- De-matting (within limits), or cut-down to remove mats
We want your pets to enjoy their experience and make new friends. When they are finished with their spa treatment, if it is okay with Mom and Dad, we will let them socialize and stretch their legs in the play area in our main lobby, so that they do not have to spend the rest of their visit in a crate.
We never use or administer medication and tranquilizers and we rarely use muzzles. If a dog needs to be muzzled for an activity, such as nail trimming, we will do so, but never for more than about five minutes. If we cannot accomplish the task within ten minutes (two separate muzzles), or your pet needs to be sedated for this, your veterinarian is the place to go for this procedure.
Grooming and Bathing Costs: The cost for our full-service pet grooming varies depending on the breed and condition of the coat and skin. Basically, the price depends upon the time it will take to groom your dog.
Arrival and Departure Times: When you and your dog arrive for your appointment, we will discuss with you any special considerations for this grooming and we should be able to provide you with a timeframe for pick-up as well. Once your pet is complete, we will contact you by email or phone—whatever you prefer.